A business or institution is always is in a constant contact with the customers, whether it is done on the phone, it is done in writing or face to face. So, communication skills training are important. All such types of communication – particularly the one with face-to-face contact – are very important in making sure that your customers are satisfied.
We are also only constantly communicating with the colleagues and the suppliers. So, good communication skills will always help us in responding to instructions and inquiries very quickly. This is very important – not only in our own workplace, but also in other people’s job performance, might depend on how effectively and efficiently we respond.
To become a better communicator, first, we must be aware that in today’s world people are usually subjected to unwanted stress and strain on a regular basis. We not only have to be aware of this fact, but also try to lessen it for others. And it is not your fault that the dog of your customer was bitten by a pestering tick in the morning, which made her late in taking her children to school, and that is why also late for office and a very important meeting too, so by the time she comes to you, she is obviously in a very irritable state! But it is your fault, however, if you happen to take her mood personally and decide to behave defensively or aggressively towards her.
From the moment we came on earth, we have been subjected to a wide variety of influences that are introduced in our lives and the person we eventually become is the sum total of all those particular influences. Let us start with our genetic makeup – all the factors that we have inherited from our parents and have no control over – we actually learn and adapt in the process as we grow. Our upbringing, the level of education and also cultural background, all this contributes in making us the people that we are today. The environment in which we are currently living also has a very strong influence on the way we look at things.
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