Tackle Workplace Conflict: Difficult People, Disagreements & Stressful Situations

Turn Negativity into Positivity for the Productivity of All

Tackle workplace conflict difficult people disagreements stressful situations. Conflict by itself is nei­ther good nor bad. It’s the way we handle conflict that produces con­structive—or destructive—results. That’s especially true in the workplace where office strife left untreated can result in lost productivity, wasted time, and diminished morale. The problem, of course, is that tackling conflict head on is difficult.

Join executive coach Marcia Zidle to learn how to confidently face workplace conflict, even among disparate teams, and bring challenging issues out into the open. When you arm yourself with the practical skills to confront discord, you greatly advance your leadership talents—and you’ll be less likely to back away from problems that deserve your attention.

This instructive session 'Tackle workplace conflict difficult people disagreements stressful situations' will equip you to turn disagreements into positive outcomes by honing your ability to: problem solve, communicate clearly, better understand others’ points of view, and think creatively. The good news is that, when channeled correctly, conflict can actually stimulate ideas, spark innovation, and encourage employees’ personal improvement.

Session Highlights

This program will teach you how to:

• Identify the top 6 causes of workplace conflict
• Understand the “iceberg concept” of conflict—what’s above and below the water line
• Define 5 conflict management styles, and match each style to real-world situations
• Recognize 3 types of “difficult” employees—and learn strategies to deal with them
• Use the language of positive communication to reduce negative emotions

Who Should Attend

• CEOs
• COOs
• Vice-presidents of human resources
• Chief learning officers
• Directors
• Project managers
• Operation managers and supervisors
• Team leaders
• Human resources professionals
• New managers