Description
Presented By : Ginette Collazo
Aired Time : Available OnDemand
Duration : 60 minutes
Get Practical Approaches to Supervision for Reducing and Preventing Human Error
Supervising a Human Error Free Environment. Human error is known to be the major cause of quality and production losses in many industries. Although it is unlikely that human error will ever be totally eliminated, many human performance problems can be prevented. Human errors start at the design stage. From procedures, training, supervision, and workplace environment, many variables that affect human behavior can be manipulated to reduce the likelihood of these occurrences. To work with these challenges, it is important to understand human behavior and the psychology of error as well as understand exactly where the systems weaknesses are, so they can be improved and/or fixed.
Join this session, where expert speaker Ginette Collazo, Ph.D., will discuss the practical approaches for supervision on the floor, strategies to get your group in sync and approach issues in GMP related environments by using a specific methodology to correct, prevent and avoid re-occurrence of these issues. Ginette will discuss why supervision is important in reducing and preventing human error. The session will discuss supervision approaches, near root causes and root causes for supervision related errors, and will address the 5 main elements of assuring an error free environment.
Session Highlights
- Background on human error phenomena
- What is human error
- Importance of human error prevention/reduction
- Supervision and human error
- Facts about human error caused by supervisors and how to avoid it
- When is operator error the root cause
- How is human error controlled by supervision
- Common mistakes: Memory failures, overconfidence, visual detection, and vigilance effectiveness and how supervision can help improve these
- Types of error
- Human error rates and measurement
- Trending and tracking
- Prediction
- CAPA effectiveness
Session Objectives
This session on Human Error Free Environment will help you understand:
- Human error: Factors and causes
- The importance of supervision in creating a high reliable group for both regulatory and business compliance
- Issues related to supervision and how to avoid traps that will allow errors to occur
- Root causes and corrective and preventive action (CAPA) associated with supervision
- How to measure human error rates at your department and keep track of metrics
- What you can do to support human reliability at the site
Who Should Attend
- Supervisors, Managers and Directors
- Operations
- Manufacturing
- Plant Engineering
- QA/QC Staff
- Process Excellence/Improvement Professionals
- Industrial/Process Engineers
- Compliance Officers
- Regulatory/Legislative Affairs Professionals
- General/Corporate Counsel
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About the Speaker
Ginette Collazo, Ph.D. is a human error and human behavior expert. She has spent more than 15 years in technical training, organizational development and human reliability areas. She has worked with Bristol-Myers Squibb, Johnson & Johnson, Schering-Plough, Wyeth, and has been a consultant with major firms like Abbott, Johnson & Johnson, Perrigo, among many others. Also, has implemented human error reduction programs and technology globally. An active researcher in specialized studies related to human reliability, she is the author of numerous publications on these topics.
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