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Leaders produce far higher profits, maintain better quality, better satisfy their most demanding customers, enjoy lower employee turnover, and handle
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Every seven years the International Organisation for Standardisation (ISO), brings revisions to their popular quality management system, ISO 9001. The
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Until recently, preventive action was one of the most important standard quality management principles; an understanding that with the right
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Process capability is the performance level of the process in a longer run. It is the range over which the
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