Climbing the corporate ladder isn’t a solo adventure. As you progress in your career, the things you do every day will impact influential people who hold the power to support or sap your success. Your career advancement and corporate value depends on your ability to turn internal stakeholders into advocates and assets to your...
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Do you feel heard? Do people build upon your comments? Consider that there is a way of speaking that engages and influences the thinking of others and that creates a sense of being connected. Hold your listeners captive. Here are five areas / strategies to pay attention to when you make a presentation, lead...
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Sales and marketing are in constant flux, and that is truer now than ever. With competitors using real-time analytics to manage their digital sales strategies, it’s imperative that you know right away which tactics are working and which aren’t—and have a backup plan to turn negative results around fast. The new buzz phrase is...
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Conflict is a natural occurrence in any relationship, so you should expect to see it arise within your organization. But it’s not pleasant. Conflict causes avoidance, agitation, and frustration. And it will sap employee enthusiasm and productivity. As a leader, it’s your job to actively resolve conflict when it occurs—to foster healthy working...
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Lots of people can lead from the lonely top—but truly effective leadership requires the ability to connect, collaborate, and engage in teamwork. Leaders can easily fall into the “lone wolf leader” mentality, where they work in silos and focus on self-interest instead of broader company goals. But the greatest achievements in business, politics,...
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We’ve all got them—customers who are tough to deal with. These could be unhappy clients, angry faces in your store, or buyers who are simply out to get you. But no matter who they are or what their deal is, the sooner you can identify these customers, show empathy, and turn their mood around,...
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Beware: Social Media Use Tied to Diminished Sociability The more social we are online, the less social we are in real life. That maxim is especially true for millennials, but online use negatively effects Americans’ social interactions in every age group. And, of the many net results of reduced sociability, one of the most...
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Great leaders aren’t born—they’re cultivated. And great teams don’t lead themselves. The challenge is to avoid becoming stagnant and to continue growing so you can motivate your staff and bring success to your organization – basically what we would call a ‘High Octane’ Leader. You must continually strive to be at the top...
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Let’s talk today about the Stress to Joy Continuum. If stress and joy live on a continuum, how do you keep yourself focused on and closer to the joy end rather than participating in our stress epidemic? Not surprisingly, the answer has far less to do with circumstances than with attitude—being able to control...
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Managers are stuck between a rock and a hard place when employees make mistakes. The idea is to correct the problem behavior and set the employee on track for success. But no one likes to deliver bad news. And mishandling a disciplinary conversation can have a demoralizing (instead of motivating) effect—or, worse, put...
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